Lough Allen Hotel & Spa PRIVACY POLICY

We’d like to assure you that here in the Lough Allen Hotel & Spa we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Information You Voluntarily Provide
When you complete a booking, sign up to our newsletter, consult with any member of our team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, dietary requirements and other demographic information. By giving the Lough Allen Hotel & Spa, this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

When you visit the Lough Allen Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.

Why does the Hotel use cookies?

Cookies help us to improve the quality of your browsing experience when visiting our website. This technical process primarily allows us to:

adapt the layout of our websites to suit your device's display preferences (language, display resolution, operating system used etc.)
store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites
collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability
put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)
offer you, through advertisements, personalized content that is likely to be of interest to you.

Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This policy does not cover visits to third-party websites. The Lough Allen Hotel cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.

Information We Share with Third Party Providers
Here in the Lough Allen Hotel we may share your personally identifiable information with service providers including

Payment processors for secure credit card payment transaction.
Hosting services.
Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters and will track some performance indicators, such as open and click rates.
Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of the Lough Allen Hotel & Spa, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of The Lough Allen Hotel & Spa.
Information that is aggregated or anonymised that does not directly identify you.

How we protect your information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information.

We would like our website visitors to feel confident about using our website to plan and purchase their accommodations or gift vouchers online.

Here in the Lough Allen Hotel we have subcontracted the management and storage of all our data to Tierneys IT Solutions Ltd, and they have assured us of their fully compliance regards GDPR regulations.

We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All credit card transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorized intrusion into our system that materially affects you, then The Lough Allen Hotel & Spa will notify you as soon as possible and later report the action we took in response.

Access to Personally Identifiable Information
If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing reservations@loughallenhotel.com. We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Third Party Websites
The Lough Allen Hotel & Spa’s website and staff, via numerous ways, may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as us here in the Lough Allen Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Changes to Privacy Policy
We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with The Lough Allen Hotel & Spa.

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